Privacy Policy

At The Pet-First Company ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our platform.

1. Information We Collect

• User-Provided Information: When you register or submit a lead, you may provide us with information such as your name, email address, phone number, location, and details about your pets. If you are a sitter, we collect your profile information, including your bio, services, and experience.
• Usage Data: We may automatically collect information about your interaction with our service, such as your IP address, browser type, device information, and the pages you visit.
• Third-Party Information: We may receive information from third-party services we use, such as analytics providers or payment processors (if applicable).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To connect pet owners with pet sitters and facilitate communication between them.
• To operate, maintain, and improve our services, including our website and user experience.
• To send you important notifications, such as booking inquiries and service updates, primarily via WhatsApp or email.
• For internal analytics, performance monitoring, and fraud prevention.
• To comply with legal obligations and enforce our terms.

3. Who We Share Your Information With

Your privacy is important, and we only share information as necessary:

• Between Pet Owners and Sitters: We share necessary information (like your name, pet details, and service requests) between owners and sitters to enable them to connect and arrange for pet care services.
• Service Providers: We may share information with third-party vendors who perform services on our behalf, such as our WhatsApp alert provider (Twilio), hosting provider (Firebase), and analytics provider (Google Analytics). These providers are obligated to protect your data and use it only for the services they provide to us.
• Legal Authorities: We may disclose your information if required by law, regulation, or legal process, or to protect the rights, property, and safety of The Pet-First Company, our users, or others.

4. Data Storage & Security

• Your data is stored on secure servers managed by Google Cloud Platform and Firebase.
• We implement reasonable administrative, technical, and physical security measures to protect your information from unauthorized access, use, or disclosure.
• Access to personal data is strictly limited to authorized personnel who require it to perform their job functions.

5. User Rights

You have certain rights regarding your personal data. You may request to access, correct, or delete your data at any time by contacting us at our support email. We will respond to your request in a timely manner, subject to any legal or operational constraints.

6. Cookies & Analytics

We use cookies and similar technologies, including Google Analytics, to help us understand how users interact with our website. This allows us to improve our service and user experience. You can control or disable cookies through your browser settings.

7. Children’s Privacy

Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete it.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: info@thepetfirstcompany.fun
• WhatsApp: +971 50 301 7158